NextGen Tech Solutions ("NextGen", "we", "us", "our"), ABN: 84 679 243 997, is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the Notifiable Data Breaches (NDB) scheme.

1.1 Identity & Contact Information

• •Full name
• •Phone number (mobile and/or landline)
• •Email address
• •Residential or business address
• •Suburb and postcode

1.2 Device & Technical Information

• •Device type, brand, model, and serial number
• •Operating system and software details
• •Device password or PIN (provided voluntarily for repair purposes only)
• •Hardware configuration and technical specifications
• •Error messages, screenshots, and diagnostic reports

1.3 Service & Job Information

• •Description of reported issues and faults
• •Photographs of device condition (uploaded by customer or taken by technician)
• •Repair history and technician notes
• •Digital signature captured at intake
• •Job status and completion records
• •Quotes, invoices, and payment records

1.4 Business Information (Corporate Customers)

• •Business name and ABN
• •Contact person details
• •Number of users or devices requiring service

1.5 Website & Technical Data

• •IP address and device type when visiting our website
• •Browser type, version, and operating system
• •Pages visited, session duration, and referring website
• •Cookie data and analytics information

• •Online device intake forms at nextgentechsolutions.com.au/intake
• •Contact forms and quote request forms on our website
• •Phone calls, emails, and SMS messages
• •In-person interactions at our office or on-site visits
• •Online booking systems
• •Social media platforms (Facebook, Instagram, LinkedIn, X)
• •Referrals from other customers or partners
• •Third-party providers with your consent (e.g., hardware suppliers for warranty purposes)

• •Provide IT support, repair, and technology services
• •Create and manage device intake records and job files
• •Communicate with you about your service, appointment, or repair status
• •Generate quotes, invoices, and payment records
• •Process payments securely through our payment providers
• •Send service completion notifications and collection reminders
• •Issue warranty certificates and service guarantees
• •Manage contractor and technician job assignments
• •Comply with legal, tax, and regulatory obligations (including 7-year record retention under Australian tax law)
• •Improve our services, website, and customer experience
• •Send marketing communications (with your consent — opt out at any time)
• •Respond to complaints and disputes

When you submit a device intake form — whether online or in person — we collect and store your intake details, device information, problem description, uploaded photos, and digital signature. This information is:

• •Used solely to provide the requested repair or IT service
• •Retained for 7 years from the date of service for legal, warranty, and tax compliance purposes
• •Accessible only to authorised NextGen technicians and management
• •Never shared with third parties for marketing or commercial purposes

We take reasonable steps to protect your personal information. Our security measures include:

• •Encrypted data storage and transmission (SSL/TLS)
• •Password-protected systems with role-based access controls
• •Secure cloud-based job management systems (Field Service Pro)
• •Regular software updates and security patches
• •Restricted access — only authorised personnel can access customer data
• •Physical security at our office premises (WOTSO Symonston — secure access building)

6.1 Service Delivery

• •Our technicians and authorised contractors who assist in delivering repair and IT services
• •Hardware and parts suppliers for warranty claims or parts sourcing

6.2 Technology & Software Providers

• •Field Service Pro (fieldservicepro.work) — our job management platform
• •Stripe — our payment processing provider
• •Zoho Mail — our email service provider
• •Google Analytics — used to understand website usage (anonymised data only)

6.3 Legal & Regulatory

• •Law enforcement agencies if required by law or if a device is suspected stolen
• •The Office of the Australian Information Commissioner (OAIC) in the event of a notifiable data breach
• •Legal advisors or courts if required in connection with a dispute
• •Debt collection agencies if invoices remain unpaid after reasonable notice

• •Customer job records and invoices — 7 years (Australian Tax Office requirement)
• •Device intake forms and digital signatures — 7 years (legal and warranty purposes)
• •Email and communication records — 3 years
• •Website analytics data — 26 months
• •Marketing consent records — until you opt out, then deleted within 30 days

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to:

• •Access the personal information we hold about you
• •Request correction of inaccurate, incomplete, or out-of-date information
• •Request deletion of your information (subject to legal retention obligations)
• •Withdraw consent to marketing communications at any time
• •Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

NextGen Tech Solutions is subject to the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). In the event of a data breach likely to result in serious harm:

• •We will conduct an assessment within 30 days of becoming aware of the breach
• •We will notify affected individuals and the OAIC as required by law
• •We will take immediate steps to contain the breach and prevent further damage
• •We will provide guidance to affected individuals on protective steps they can take

Our website uses cookies to improve user experience. Types of cookies used:

• •Essential cookies — required for website functionality (session management, security)
• •Analytics cookies — Google Analytics to understand how visitors use our website (anonymised)
• •Preference cookies — to remember your settings and preferences

With your consent, we may send service updates and promotional offers. You can opt out at any time by:

• •Clicking the "Unsubscribe" link in any marketing email
• •Contacting us at info@nextgentechsolutions.com.au
• •Calling us on <?php echo e(\App\Helpers\Settings::phone()); ?>

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors without parental or guardian consent. If a repair is for a device used by a minor, a parent or guardian must be present and sign the intake form as the responsible party.

Some of our software providers and cloud services may store or process your data outside Australia (for example, cloud servers located in the United States or Europe). Where this occurs, we take reasonable steps to ensure those providers maintain standards comparable to Australian privacy law.

We may update this Privacy Policy from time to time. The current version will always be available at nextgentechsolutions.com.au/privacy. Your continued use of our services after any changes constitutes acceptance of the updated policy.