Privacy Policy

Effective Date: January 26, 2025

At Nextgen Tech Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

What Personal Information We Collect

We may collect personal information including, but not limited to:

  • Your full name
  • Address and location
  • Contact details (email, mobile number, landline)
  • Device/computer details (make, model, serial numbers)
  • Service history
  • Billing or payment details
  • Technical issue descriptions
  • Feedback and customer reviews

We may also collect non-personal information such as IP address, device type, and browsing activity on our website through cookies or analytics tools.

How We Collect Your Information

We collect your information through:

  • Direct interaction (online forms, phone calls, emails, and on-site visits)
  • Website contact or “Request a Quote” forms
  • Customer feedback and support channels
  • Online bookings or service requests
  • Social media interactions

We may also collect information from third parties with your consent, such as hardware suppliers or software vendors when assisting with warranties or repairs.

Why We Collect Your Information

We use your personal information to:

  • Provide technical support, diagnostics, and IT services
  • Respond to enquiries and customer service requests
  • Process quotes, invoices, and payments
  • Contact you regarding ongoing or completed jobs
  • Send updates about your service or our business
  • Improve our services and customer experience
  • Comply with legal obligations

We will only use your information for the purposes for which it was collected, or a related purpose you would reasonably expect.

Disclosure of Your Information

We may disclose your information to:

  • Our technicians, agents, or contractors who assist in delivering services
  • Third-party service providers (e.g., payment processors, IT software vendors)
  • Debt collection agencies (only if you fail to make payments after repeated reminders)
  • Legal, regulatory, or enforcement authorities when required by law

We will never sell, rent, or trade your personal data to third parties for marketing purposes.

Data Security

We take reasonable steps to protect your personal information from:

  • Misuse or loss
  • Unauthorised access
  • Modification or disclosure

We use secure systems and protocols for storing and handling all customer data. However, no method of data transmission or storage is completely secure. You share your information with us at your own risk.

Accessing and Updating Your Information

You have the right to access the personal information we hold about you and to request correction if it is inaccurate, incomplete, or out-of-date.

To request access or correction, contact us at [email protected]. We may ask you to verify your identity before processing your request.

Cookies and Website Analytics

Our website may use cookies or analytics tools to collect non-personal data such as:

  • Browser type and version
  • Pages visited
  • Session duration
  • Referring sites

This helps us understand how visitors use our website and improve user experience. You can disable cookies through your browser settings, but this may affect website functionality.

Marketing Communications

We may occasionally send service updates or promotional messages. You can opt out of receiving marketing emails at any time by following the unsubscribe link or contacting us directly.

Third-Party Websites

Our website may contain links to other sites. We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before submitting personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Your continued use of our services or website indicates your acceptance of any changes.

Contact Us

If you have questions, concerns, or complaints about your privacy or this policy, please contact:

We take all privacy-related matters seriously and aim to resolve any concerns promptly.