These Terms and Conditions ("Terms") govern all services provided by NextGen Tech Solutions ("NextGen", "we", "us", "our"), ABN: 84 679 243 997, operating from Level 1, Suite 6, 14 Wormald St, Symonston ACT 2609. By engaging our services, submitting a device intake form, booking an appointment, or accepting a quote, you ("the Customer", "you", "your") agree to be legally bound by these Terms. These Terms operate alongside and do not override your rights under the Australian Consumer Law (ACL) contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

NextGen Tech Solutions provides the following IT support and technology services:

• •Computer & Laptop Repair — hardware and software diagnostics, screen replacement, motherboard repair, component replacement
• •Virus & Malware Removal — full system scans, malware removal, security software installation, system hardening
• •Network & Wi-Fi Setup — NBN setup, router configuration, mesh network installation, Wi-Fi troubleshooting
• •Microsoft 365 & Cloud Setup — account setup, data migration, Teams/OneDrive/SharePoint configuration, licence management
• •Remote IT Support — secure remote access sessions to diagnose and resolve software and configuration issues
• •Data Recovery & Backup — recovery from failed drives, accidental deletion, cloud backup configuration
• •Custom PC Builds & Hardware Upgrades — SSD/RAM upgrades, custom desktop builds, component sourcing
• •Smart Home & CCTV Installation — IP camera setup, smart home device configuration, home automation
• •Email Support & Configuration — email account setup, migration, troubleshooting across all providers
• •Software Installation & Updates — operating system installation, software deployment, licence management
• •Web Development & Mobile App Development — website and application design and development services
• •ESET & Cybersecurity Solutions — antivirus deployment, endpoint protection, security audits
• •IT Consulting & Advisory — technology planning, system recommendations, IT strategy for small businesses

NextGen Tech Solutions operates on a No Fix, No Fee basis for standard repair and support services. If we are unable to resolve your reported issue, no service fee will be charged, subject to the following:

• •If a fix involves a recommendation to upgrade or replace hardware or software, this advice constitutes a valid solution. Our time in providing that recommendation is chargeable even if you choose not to proceed.
• •A non-refundable diagnostic fee applies to data recovery assessments and complex hardware fault diagnosis.
• •The No Fix, No Fee guarantee applies to the specific fault reported at intake. If additional unrelated issues are discovered, separate charges may apply.
• •This guarantee does not apply to software issues caused by customer actions after our service, nor to issues caused by third-party interference with our repairs.

All prices are in Australian Dollars (AUD) and include GST (10%) unless otherwise stated. A tax invoice will be provided upon payment.

• •Quotes are valid for 14 days from the date of issue.
• •Final pricing may vary if additional faults are discovered. You will be notified and must provide written approval before additional work proceeds.
• •Call-out fees, travel charges, or parking costs for on-site services will be itemised on your invoice.
• •Afterhours, weekend, or emergency service fees may apply and will be advised prior to service.

Payment is due in full upon completion of services. Accepted payment methods:

• •Cash
• •EFTPOS / Credit Card (Visa, Mastercard)
• •Bank Transfer / EFT
• •Online payment via Stripe (secure payment link on invoice)

For repairs over $200, a deposit of up to 50% may be required before work commences. Invoices not paid within 14 days may be referred to a debt collection agency. Any costs associated with debt recovery will be added to your outstanding balance.

By submitting a device for repair or service, you declare that:

• •You are the legal owner of the device, OR you have explicit written authority from the legal owner to authorise the repair.
• •The device is not subject to an active finance agreement or lease.
• •To the best of your knowledge, the device has not been reported lost or stolen.

By submitting your device, you consent to our technicians accessing your device's operating system and settings solely for repair purposes. Our technicians will:

• •Access only what is necessary to diagnose and complete the repair
• •Never copy, share, or retain your personal files, photos, documents, or passwords
• •Never access your online banking, personal emails, or private accounts unless specifically requested
• •Delete any test accounts or configurations created during the repair process

7.1 Labour Warranty — 14 Days

All labour is covered by a 14-day service warranty from the date of collection. This warranty is void if the device is tampered with by a third party, sustains physical or liquid damage after collection, or the recurring issue is unrelated to our original repair.

7.2 Parts Warranty

• •OEM (Original Equipment Manufacturer) parts — as per manufacturer warranty (typically 12 months)
• •Aftermarket/quality replacement parts — 3 months from date of repair
• •Refurbished parts — 30 days from date of repair (disclosed to customer prior to installation)

7.3 Assembled Systems — 12 Months

Custom PCs or systems fully assembled by NextGen Tech Solutions carry a 12-month hardware warranty. Warranty seals must remain intact. Software, virus, or malware-related issues are not covered.

7.4 No Warranty — Data Loss

No warranty is offered for data loss under any circumstances. Customers are strongly advised to back up all data prior to submitting their device.

If additional faults are discovered during repair, we will pause work, notify you with a revised quote, and obtain your written approval before proceeding. If you decline, you may collect your device in its current state. The diagnostic fee (if applicable) remains payable.

By requesting remote IT support, you grant NextGen Tech Solutions temporary, limited access to your device for the sole purpose of resolving the reported issue. You can terminate the session at any time. Remote access is granted only for the duration of the agreed support session.

• •An adult aged 18 or over must be present throughout the service visit
• •You must have authority to request services at the location
• •The work area must be safe, accessible, and free from hazards. Our technicians may refuse to work in unsafe conditions without penalty.
• •Reasonable access to power outlets, network equipment, and relevant devices must be provided
• •All technicians carry identification and may be asked to show it before entering your premises

• •After 30 days from completion notification: a storage fee of $5.00 per day will apply
• •After 60 days: a final written notice will be sent via email and SMS
• •After 90 days: the device may be donated, sold to recover costs, or responsibly disposed of in accordance with the Uncollected Goods Act (ACT)

• •Refunds on goods may incur a 15% restocking fee
• •Refunds available within 14 days of purchase for unused, unopened items in original condition
• •Proof of purchase required for all returns
• •No refunds on opened software, consumables, or custom-ordered parts unless covered by Australian Consumer Law
• •Service fees are non-refundable once the service has been delivered

To the maximum extent permitted by Australian Consumer Law, NextGen Tech Solutions' liability is limited to re-performing the relevant service or refunding the amount paid. We are not liable for indirect, consequential, or special damages, loss of business, revenue, data, or profits.

Submissions made through our online intake form, including digital signatures, constitute legally binding agreements under the Electronic Transactions Act 1999 (Cth). A timestamped record of your submission, including IP address, is retained for legal and audit purposes. The submitted record cannot be altered after submission.

For customers under 18 years of age, a parent or legal guardian must be present at drop-off, sign the intake form, and be responsible for payment. We are committed to fair, transparent, and pressure-free service for all customers.

NextGen Tech Solutions does not knowingly repair stolen devices. We reserve the right to refuse or suspend a repair if we have reasonable grounds to believe a device may be stolen. We will cooperate fully with law enforcement investigations.

All NextGen Tech Solutions technicians and contractors undergo identity verification and background checks before being authorised to handle customer devices or attend customer premises.

While we strive to offer same-day service, availability depends on booking before 10:00 AM AEST and technician availability. Complex repairs or parts sourcing may require additional time. We will communicate estimated timeframes at intake.

These Terms are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of the ACT.

We may update these Terms from time to time. The current version will always be available at nextgentechsolutions.com.au/terms-and-conditions. Your continued use of our services constitutes acceptance of the updated Terms.